Disgraceful service FNB and TAKEALOT.

My dad had a FNB debit card due for renewal. Got an sms a few days ago saying couriers will contact him for delivery. Got a subsequent sms saying card delivered to a branch without his consent or even a call to him. We had to make numerous calls to couriers & FNB & eventually cancelled & reordered a new card to deliver to him. In all that he was charged a card replacement fee which was totally incorrect. Got a call from takealot after that this week confirming delivery yesterday ie Thursday! Got at least 3 sms confirming same. Come Thursday no delivery or even a courtesy call from takealot to apologise & wasting my Thursday afternoon waiting for delivery. I called Amy at takealot who just gave an excuse. Asked for her MANAGER Ricardo to call me today. After two calls & insisting that he phone me did he call back & sounded pathetic with his apologies.Added to that we made at least 7 phone calls to FNB just to connect us to takealot and the useless emplyees at Fnb couldnt even do that. In light of all the blunders, disgraceful service and inefficiency from FNB & TAKEALOT we asked for a GESTURE from TAKEALOT which was bluntly refused by Ricardo. Absolutely shameful and useless service by both FNB repeatedly so over the last few months and now TAKEALOT as well