Disgraceful service

I had bought my son a electric car from take alot received on Friday 20-09-19, as I removed the vehicle out of the box I saw the car was cracked, so I logged a return for a replacement, only after I had checked the site again and saw there was no stock,I had then called in and was told to cancel my origanal return and make a new one as a refund.i had logged the return on Friday 20-09-19 and struggled whole weekend to log a new return. On Monday 23-09-19 phoned in and logged the return. I was told the car would be collected on the 25-09-19.Today I have waited whole day at home and have not received any form of communication from take alot at all, I have sent a email to the agent who helped with the logging of the return and have had no response. This is pathetic service, when one want to make a purchase youritem is delivered as soon as possible and you have to pay on the spot but when you want to return due to a fault on take alot end a person has to wait for them to collect (that's even if they will come collect) and once they receive the defective item one can wait atleast 2q days for your money back, this is really disgraceful I will never purchase anything from take alot ever again