Discovery Miles payment broken — order cancelled, support unresponsive

I tried to purchase a product (order ***) using Discovery Miles but the payment fails every time. After selecting Discovery Miles, logging into Discovery successfully, and having my miles app****, the PayU payment page returns a blank page with a server error when I click Pay.

I called support, was asked to email screenshots, and was then told to contact Discovery — despite the error clearly being on PayU's server, not Discovery's. I went further: disabled all browser extensions, reproduced the issue, made a screen recording with the browser console showing the server error, and rep**** with a full breakdown. No response. The order was left to expire and cancelled.

The issue is between Takealot and their payment processor PayU, and is likely affecting all Discovery Miles customers. Disappointing that a detailed technical report with video evidence wasn't enough to get someone to investigate.