DISASTER - RETURNS POLICY or shall I say lost returns?

What a joke! My tv was collected in mid January as the remote was not pairing with the tv and I asked for the unit to be replaced as it is under warranty! Takealot collected the unit and asked for the accessories, however the accessories that they are looking for was not in the box. If the induvial who received the unit made the effort to look at the description on their website. They would have noticed that what they are looking for DID NOT COME IN THE BOX! They have declined my request for a new unit on the 8th of Feb 2023. To date I have not received my TV back nor can anyone tell me where the tv is and when I will receive it? Multiple phone calls and follow-up emails AND NOBODY has the common courtesy to actually return or provide feedback! The agents don`t even make notes on the system so it only reflect one phone!!! Terrible service from someone that makes use of Takealot on a monthly basis - I might be a little fish in your big ocean but your service totally SUCKS! Bring on Amazon!