Disaster!!!

I bought a HP Notebook to the value of R8499 from Takealot. Just over a month the laptop refused to start up. I logged a return on the 02nd of December 2017 on the takealot app and was told that the laptop will be picked up before 17h00 on Tuesday the 05th of December, I then phoned them and arranged the pickup to be done on the 04th of December as I will be travelling cross border and need the Laptop repaired or replaced urgently. They sent me a message saying that the pick up will be done on the 04th as arranged. During this time they said that I qualify for the laptop to be replaced to which I agreed. The 4th came and gone, no pick up, I Called them and they apologised and said it will be picked up the 5th. I struggled like this for a week, they only picked up the laptop the following Saturday (09/12/17). I only got a message on the 14th that they have received the parcel, I was then told that it needed to be reviewed to see if it is actually faulty. It was then sent to HP for them to see what is wrong. I then received a mail stating that the laptop is out of warranty with Takelot and that they will repair it. During all this I have made numerous phone calls and sent many emails. I always get the same reply, "we will check with the warehouse and let you know what the feedback is" I have not received any feedbac**** I have now recently put a post on their facebook page to which now all of a sudden they say that HP is closed for the festive season. This was the first time I was told that this might be the issue. I do not understand why I have to wait this long after they said I qualified for a replacement. This could have been sorted out very quickly. If I had sent for a refund, I could have bought a new laptop at this time. I have bought many items from takealot and never had an issue, was always suprised at the speed at which I received my goods. The after sales service is a nightmare. Even trying to find a contact number or an email for them took me forever as this information is not on their website. I had to postpone my trip. I wish someone there could get this sorted out for me. It is ridiculous!!!