Disappointment with Takealot Delivery Service and Customer Support Service

I recently had an extremely disappointing experience with Takealot. Despite paying extra for their "Guaranteed same day delivery" as advertised, my package was not delivered on the said day and, to make matters worse, there was zero communication explaining why. I made two attempts to contact their customer service, even suggesting I could meet the driver to collect my package, but was met with vague responses and no concrete solution.This isn’t just about a delayed package; it has caused significant emotional stress. I had re**** on Takealot to deliver a gift for my nephew’s first birthday, which I cannot attend due to health reasons. Their failure not only feels like false advertising but also adds to an already emotionally taxing situation for me.Offering a mere refund for the same-day delivery fee feels like a slap in the face, rather than a genuine attempt to rectify the situation. I expected better from such a well-known platform.