Disappointment with Takealot

I bought a Ryobi 7.5KVA from TakeALot in January 2022. The unit started leaking oil and fuel, and automatic start / stop button stopped working. The unit is under a 2 years warranty, so I logged a return / repair with TakeALot. They fetched my unit on the 2 March 2023, and it reached their warehouse for inspection / repair on the 06 March. To date I have made endless calls, sent various e-mails, all receiving the same reponse "we will find out from the warehouse and get back to you". In lieu of load-shedding and me having to work from home, I am dependent on the generator, which Takealot simply does not care about.