Disappointment of a service

I bought a TV at Takealot last year in May (2020). The Tv is still within warranty of 12 months and so I logged a return request online. Yes the request was attended to within a good TAT however the faulty TV cannot be collected because I do not have a box. I bought this TV 10 months ago, why would I keep a box that long? Where does Takealot expect me to get a box? They are coming to collect from a warehouse full of boxes however cannot bring a box? This is despicable service, and the attitude from the customer service agent in the call centre that the collection guys are in a hurry they cant wait for me to package with a box. Is it about quantity of people you service or about the quality of service you provide to the people/customers? I am not sure if this is a ploy to get my warranty to expire or what? How hard can it be to bring 1 box from hundreds of boxes in your warehouse and wait only 5 mins while I put the TV in a box?