Disappointment and upset with Takealot

I have called from yesterday the 2 December, that they delivered to me a wrong items and I need that item as yesterday coz am also taking it out to the next person as well, but all the people am talking to don't take me serious, I spent over R500 on airtime calling but no one seems to care they tell me about their policy in which it's their fault to deliver me a wrong item and I spoke to simola, Kimberly and afhiwe but no one wants to help me I even overhead on the phone while I was on hold that I am nagging them with my calls it's not like I am spending millions they made really bad comments and am very disappointed in Takealot and while they are at fault,the service they give is poor am very angry and disappointed and what surprises me they delealing with customers but customer service it's not there at all,

I so wish all the expenses I incured because of their fault by delivering a wrong item could be given back to me coz wow.