1 reviews | Active since Mar 2026
Disappointing turnout for a loyal customer.
I ordered 8 items from takealot which was delivered this morning. upon opening two of the boxes I discovered that one of the cables I ordered was not the right cable at all and the brand was not the brand advertised on the website, instead, a chinese brand and packaging that had already been opened and taped closed. Another item which on the description clearly states that it comes with a power adapter compatible with South African standards, had no power adapter in the box or even with it. I have never in all my shopping experience encountered this type of negligence from Takealot. They have always delivered the correct goods ordered and have always done it promptly. I really don't know what I did to deserve this from them, knowing that I've bought from them for so many years. I was told that it would take time unless I ordered certain items separately, but that has never mattered to me, since I want to make sure that I receive what I ordered and they take their time in getting the right products. Not this time. First it was 2 weeks before delivery and then all of a sudden its out for delivery today. I already knew that if it was this quick something would go wrong, and it did. Takealot please rather take 2 or 3 weeks before you deliver to your customers rather than rush everything along and deliver the wrong items or items with missing parts. As a loyal customer, I am very disappointed in your service today and urge you to rather take the time and get what your customers order rather than rush everything and create unnecessary returns, which are very ****** inconvenient and means we have to wait another week or two.
