Disappointing treatment regarding a return

I ordered an item on the 24/11/2022 which was on sale. The item was intended as a gift which was given to the person on their birthday which wasn't within the 30 day return time. The item then did not fit the person and wasnt suitable.

I logged a return on the 06/01/2023 which was collected on the 07/01/2023. My return was declined.... because of your 30 day policy.... I bought the item because it was on sale... as a birthday gift for a birthday date outside of your 30 day policy... so now I'm sitting with no refund or item. I just wanted my money back.

I've spent thousands of Rands at takealot since 2019 to date... and honestly to get this type of service for something out of my control is really disappointing.

You can be assured that I won't be making any further purchases from you guys in the future.