GVdN
Grant Van der Nest

1 reviews | Active since Aug 2010

07 Jan 2016, 08:30

Disappointing Takealot Service

Yesterday I purchased a Canon 100-400mm f4.5-5.6 L IS USM telephoto lens from Takealot for a good price. I was not surprised at the price as Takealot is well known for their specials and products on offer.<br> I purchased the lens through a friends profile as he was also purchasing the same lens. The transaction was successful and the money was deducted from my account.<br> I was so excited about lens and the service from Takealot but that soon changed dramatically. Later the afternoon I received a call from my friend saying that he had received a mail from Takealot stating that they could not complete and deliver the order as there was a \pricing error"and cancelled the order. My friend's order has also been cancelled.<br> Will Takealot have \""pricing errors\"" again for every special they run on products?<br> Must I warn people against specials on Takealot"

0
Replies (1)
takealot.com
takealot.com's reply07 Jan 2016, 19:33
Official
Hello GvdNest,

We understand your frustration and can only apologise for the error, it was inadvertent.

A pricing error occurred on the site affecting this product. As soon as we became aware of the error we removed the item from our website and will be pricing them correctly and listing them again once the errors have been corrected.

As per our T&C's (Section 5.2 and 8) reserve the right to reject orders in the event of a pricing error.

Regards
Takealot.com