nW
nicole W
1 reviews | Active since Jan 2011
13 Nov 2015, 14:43
Disappointing service to say the least
I ordered something from takelot on Wednesday to be told that the delivery will take place on Friday, today 13 November 2015. When I phone the courier service for my delivery I am informed that my delivery has been dispatched to the wrong warehouse. If I had not phoned the courier service to inquire about my goods, they would have not bothered phoning me. Takealot, do not make promises about delivery times when you cant keep it. This was my first order from takealot and it was very disappointing. Will not recommend anyone to use this service. When I inquire about a refund, they tell me they cant refund me...
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takealot.com's replyOfficial
13 Nov 2015, 16:27Hello nicolewill,
We know first impressions last and that we've not kicked off on a great note with this unpleasant experience. This is not how we would've wanted your first or any experience with us to go and we'd appreciate the opportunity to try and make this up to you as we know we're capable of so much better. Our complaints team has tried calling you to assist, but could only reach your voice mail. They're currently checking on the whereabouts of your parcel with the relevant departments to find out how soonest we'll be able to deliver to you. They'll try to call you again as soon as they've received feedback and to confirm how you'd like to proceed with this order.
We'd love to turn this experience around with you and look forward to doing so shortly.
Sincerely,
takealot.com
We know first impressions last and that we've not kicked off on a great note with this unpleasant experience. This is not how we would've wanted your first or any experience with us to go and we'd appreciate the opportunity to try and make this up to you as we know we're capable of so much better. Our complaints team has tried calling you to assist, but could only reach your voice mail. They're currently checking on the whereabouts of your parcel with the relevant departments to find out how soonest we'll be able to deliver to you. They'll try to call you again as soon as they've received feedback and to confirm how you'd like to proceed with this order.
We'd love to turn this experience around with you and look forward to doing so shortly.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 16:27
Official
Hello nicolewill,
We know first impressions last and that we've not kicked off on a great note with this unpleasant experience. This is not how we would've wanted your first or any experience with us to go and we'd appreciate the opportunity to try and make this up to you as we know we're capable of so much better. Our complaints team has tried calling you to assist, but could only reach your voice mail. They're currently checking on the whereabouts of your parcel with the relevant departments to find out how soonest we'll be able to deliver to you. They'll try to call you again as soon as they've received feedback and to confirm how you'd like to proceed with this order.
We'd love to turn this experience around with you and look forward to doing so shortly.
Sincerely,
takealot.com
We know first impressions last and that we've not kicked off on a great note with this unpleasant experience. This is not how we would've wanted your first or any experience with us to go and we'd appreciate the opportunity to try and make this up to you as we know we're capable of so much better. Our complaints team has tried calling you to assist, but could only reach your voice mail. They're currently checking on the whereabouts of your parcel with the relevant departments to find out how soonest we'll be able to deliver to you. They'll try to call you again as soon as they've received feedback and to confirm how you'd like to proceed with this order.
We'd love to turn this experience around with you and look forward to doing so shortly.
Sincerely,
takealot.com