Disappointing service fromTakealot

I am having the most frustrating time and experience with Takealot and must advise future customers to check their goods immediately and report any damage. I made the mistake of ordering a dishwasher and took delivery on the 2nd September , as we were in the process of revamping the kitchen I left the unit in its packaging tucked away in the garage for safe keeping. When I opened the packing to install on 5 October I discovered the unit was damaged, the top was actually smashed, I immediately logged a return and the unit was collected on the 7th October, I complained bitterly that the unit was loaded into the back of a large truck with no packaging and not secured properly which meant it was going to be damaged further. I have tried in vain to speak to someone regarding the claim for a replacement and the damaged unit was finally returned on Tuesday 5th November as we had not reported the damage timeously. My initial fears of further damage came true as the dishwasher now has damage to the front edge of the door through mishandling. I returned the unit with the delivery drivers and have once again tried in vain to report the damage with supporting photographs and still cannot speak to someone who can assist with my claim. I have learnt my lesson and in future will check my goods immediately but will not order large appliances through Takealot ever again. I just wonder how long it will take this time for the damaged unit to be returned and I'm R8k out of pocket.