DISAPPOINTING Service from TAKEALOT. Com

I placed a Order for 6 items totalling to close to R6000 on takealot. The order was placed on the 14th of January 2019 and delivery date was the 16th January 2019. On the 16th, when i called to find out what had been the issue, hey advised the branch was ****** and they will replace my goods and reship the foods. From the 16th to date i have had no feedback from takealot, today I received emails for all my items telling me the all the reference numbers for my returns. I bought the items on special i did not ask no one to credit me and cancel my order. Seems takealot feels its better for them to decide how to proceed forward with my order and lets just bypass the customer. Now i loose out on the Sale price of the items, Really Disappointing, i buy goods on Takealot all the time and they have really shown me this time when there is an issue and they need to get involved how bad their incident management is!