Disappointing service from Takealot

I have been a loyal customer of Takealot for years, since back when it was still Kalahari.com, so it really pains me to write this. I placed an order on 2 January, expecting it to arrive by 8 January, but it didn’t. Since 9 January, I have been calling to find out what’s going on. Each time, I am told, “We will follow up with the courier partners,” but I never get any updates.

It is incredibly frustrating to feel ignored, especially when I have supported this homegrown business for so long. Honestly, I am starting to feel like I have been ****med.

I have always chosen Takealot over international options like Amazon because I wanted to back a local brand. But this experience has left me questioning that loyalty. It is not just about the delay, it is about the lack of communication and care.