Disappointing service

I have been a takealot client since 2016, i have been very happy with their services and had been recommending their to my collegues and friends. I had a samsung washing machine i bought from takealot, in April/May it wouldnt wash the full cycle as the country was in lockdown so around the 12th of June logged a return with ref RNN-8*** there were issues with collection, washing machine was finally collected by Laser Logistics on the 5th of July. To date i still do not have my washing machine back, have been paying every week to have my laundry washed. I have sent numerous emails and phoned with a promise of follow which never happens. As per their explanations it seemed there was miscommunication between the logistics subcontractor company Laser Logistics and takealot warehouse which should not be my problem. I do not get any feedback until I phone. Towards the end of July i was told that they would return the machine as the warranty is with the supplier, should not this have been picked up the minute i logged the return as per standard procedure to large appliances? I had contacted Samsung however they could not send a technician as the machine is still with takealot have not been returned back to me as promised. to date i still do not have my washing machine back worse the warranty lapsed at the end of July while it was in their possession.