1 reviews | Active since Dec 2010
Disappointing Service
I placed an order on the 11 December 2015 and selected delivery date 13 December 2015, I logged a call at 12.24pm on the 13-12-15 and when I advised the agent of the preferred time as my shift ended at 3pm, she advised she will check where the delivery guy is and put me on hold for so long I eventually had to drop the call myself!!! After calling in FOUR times (twice with agents not responding to me Zulfa being one of them) Sloan promising to call me back with feedback and then Jesse is the ONLY agent that took time out to try and assist me. I spoke to Jean from the delivery department who advised someone was there at 10.05am already??? That could not have been because I've been at work since 8.30am. I told him to cancel the order and very arrogantly he responded to with \sure". I am NOT happy with this service at all"
We're sorry for the difficulties you experienced with our call centre when you tried to schedule your delivery for a specific time. Due to the nature of our business it is not always possible to schedule a delivery at an exact time as there are many factors that could influence this. This however is not an excuse for not assisting a customer or for failing to provide timely feedback. We've informed our customer service management team about your struggles. They'll investigate this further and address any problem areas with the agents in question.
In the meantime our complaints team has tried to reach you by phone to confirm how you would like to proceed with this matter. They'll also provide you with feedback on the attempted delivery once they've liaised with the responsible courier branch.
Kind Regards,
takealot.com
We're sorry for the difficulties you experienced with our call centre when you tried to schedule your delivery for a specific time. Due to the nature of our business it is not always possible to schedule a delivery at an exact time as there are many factors that could influence this. This however is not an excuse for not assisting a customer or for failing to provide timely feedback. We've informed our customer service management team about your struggles. They'll investigate this further and address any problem areas with the agents in question.
In the meantime our complaints team has tried to reach you by phone to confirm how you would like to proceed with this matter. They'll also provide you with feedback on the attempted delivery once they've liaised with the responsible courier branch.
Kind Regards,
takealot.com