MM
Mpho M
1 reviews | Active since Feb 2012
11 Dec 2015, 15:02
Disappointing Service
I am very disappointed in your services, I did not order an E-book, how can I do that when I am actually going to give my dad as a gift? You can even check the Link it is not even open.<br> <br> Secondly, you only bring me 2 CD's instead of 3, you tell me you ran out, how was I supposed to know that?<br> <br> Your customer service is not fair!! I would like my hard copy book, you can keep you E-book.<br> <br> Your consultant was even mean, making me hold for a long time... please people I want my orders, and from my knowledge it is supposed to be Today<br>
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takealot.com's replyOfficial
11 Dec 2015, 16:37Hello Polar360,
Thank you for taking our complaints team's call to address this matter with you. As requested we will communicate with you via e-mail. We would like to confirm that the book which you purchased is in fact an eBook and not a physical book. Once an eBook is paid for, the digital content is immediately linked to a user's account and takealot.com incurs a liability to pay the supplier of the eBook. It is for this reason that an eBook cannot be refunded.
We are also glad to confirm that two of your items are out for delivery today. One item however is ordered directly from the supplier and therefore has an extended delivery date. Our complaints team will confirm your delivery details with you via e-mail.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter with you. As requested we will communicate with you via e-mail. We would like to confirm that the book which you purchased is in fact an eBook and not a physical book. Once an eBook is paid for, the digital content is immediately linked to a user's account and takealot.com incurs a liability to pay the supplier of the eBook. It is for this reason that an eBook cannot be refunded.
We are also glad to confirm that two of your items are out for delivery today. One item however is ordered directly from the supplier and therefore has an extended delivery date. Our complaints team will confirm your delivery details with you via e-mail.
Kind Regards,
takealot.com
takealot.com's reply11 Dec 2015, 16:37
Official
Hello Polar360,
Thank you for taking our complaints team's call to address this matter with you. As requested we will communicate with you via e-mail. We would like to confirm that the book which you purchased is in fact an eBook and not a physical book. Once an eBook is paid for, the digital content is immediately linked to a user's account and takealot.com incurs a liability to pay the supplier of the eBook. It is for this reason that an eBook cannot be refunded.
We are also glad to confirm that two of your items are out for delivery today. One item however is ordered directly from the supplier and therefore has an extended delivery date. Our complaints team will confirm your delivery details with you via e-mail.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to address this matter with you. As requested we will communicate with you via e-mail. We would like to confirm that the book which you purchased is in fact an eBook and not a physical book. Once an eBook is paid for, the digital content is immediately linked to a user's account and takealot.com incurs a liability to pay the supplier of the eBook. It is for this reason that an eBook cannot be refunded.
We are also glad to confirm that two of your items are out for delivery today. One item however is ordered directly from the supplier and therefore has an extended delivery date. Our complaints team will confirm your delivery details with you via e-mail.
Kind Regards,
takealot.com