Disappointing service

<p>It is with great disappointment that I write this review. I have been a customer with takealot for years now(first kalahari wich has now merged with takealot) and I am saddend by the downgrade of their service. This is the second order they have messed up. My order was due yesterday, 03 October 2016, according to the time and date takealot offered me when placing my order. Shortly after I paid my order, I get informed that the order will be delayed. (No date and time supp**** with this notification) This morning, 04 October 2016(this is round 09:37), I call in to find out when exactly my order will be delivered. I get told that my order will be delivered today before 16:00. At 14:15 my order is still not delivered and I call just to make sure that my order is still on track to be delivered today. During this call I then get informed that my order will only be available tomorrow..., 05 October 2016... What disgusts me is this, twice I had to follow up on my delivery. No person had the decency to give me a call,(only some e-mail which looked generated) to find out whether it is convenient for my order to be delivered at whenever time they have available. I need to ensure that I am available for delivery.Then I have to hold on for close to half an hour for me to receive feedback. It would've been different had they warned me before making payment that this would only be available on a later date. I would've made alternate arrangements because the goods are needed urgently and the date supp**** to me was satisfactory. TAKEALOT, I expected much better service. You are dropping your standards it seems and that will lead to you losing clients. I am sure with a declining economy and with retail stores offering more competitive prices, the fact that you offer online shopping will not prevent you from losing a huge chunk of your customers. Get your ACT together! I am still awaiting feedback and I was promised feedback by 14:30...</p>