Disappointing returns service

I logged a return on the 16th of December, and although I know that it was peak season with Christmas and collection would be difficult but I was promised via SMS that collection would take place by the 18th of December. When this didn't happen, I contacted the Takealot.com Facebook page via messenger to get an idea of when collection would happen. I have been promised 3 collection dates (21/12/2018; 22/12/2018 & 02/01/2019) with nothing being collected as of yet. I know 2 people who have requested a return after me who have had theirs collected a day or two after. Previously, my returns have been flawless but this time, I am truly disappointed in the lack of service. I am still waiting to have my return collected and processed.