Disappointing Experience - Poor Communication and Delivery Service

I placed an order on 16th December, expecting it to be delivered by 23rd December, which would have been in time for Christmas. Unfortunately, despite waiting all week, I haven't heard anything from Takealot regarding the status of my order. I reached out to customer care, who have repeatedly told me they’ve escalated the issue to the "marketplace team," but I’m unable to speak directly to them. When I ask for updates or next steps, I’m only told to wait, with no real solution or support provided. This was meant to be a Christmas gift, and the lack of communication and resolution has left me very frustrated. Poor service and lack of accountability from the company. I expected better, especially during the holiday season.