Disappointing Delivery

Good Day

It is with great disappoint that i have to write this complain. I have been using Take a lot for many years and this is the first time i've received such a bad customer service in terms of delivery.

Upon placing my order i put down my delivery address which is Pioneer Valley, But on delivery day the driver called me and asked me where in Parow Valley should he deliver , which is not the address that i provided.

I was then told to call customer service which i should not have done, as its not my responsibility to rectify their mistakes. The driver and i went back and forth and i could here the frustration in his voice. And he was adamant that i need to sort out this issue now.

I called customer service , they told my address was correct . Whoever the driver read it incorrectly . I was then told i need to wait for 2 days for this to be rectified .

2 days have passed and my order is still stuck on this status below with movement or update. This is the second week am waiting! *****Order Status: Insufficient address details. We'll contact you to verify the address and reschedule delivery.

I have not received any communication or at least a call from them to let me know how their going to resolve this issue.

I was not expecting this from such a reputable company!

Regards, Unhappy Client /Irate