Disappointing Customer Service From Takealot.com

On Saturday 27th August 2022, I placed an order. On Monday 05th September 2022, My order was delivered

Upon opening the package 2 of the 7 items that i ordered were received, the rest was not part of my order. On the evening of the -05th September, I called customer service to complain and the issue was escalated. on 09th September 2022, I sent an email to the customer service agent Xola.Z, and requested a return for the incorrect items. I then had no response from him/her, so I attempted to log a return on the app.

I then recieved an email from Nolitha.M stating that "we cannot log a return for not what I ordered" on their end. After that correspondence i then heard nothing back from them.

On the 12th September 2022, I received an email from Sinethemba.M, asking for pictures and barcodes of the items that needed to be returned. I forwarded those things to him/her as requested.

A week later and still no response. Today on the 21st September 2022, I recive an email from Bulelwa.C stating "packing error"

This is not the first time that I have ordered items from Takealot.com and I am utterly disappointed in this service as I've now been dealing with numerous customer service agents and its almost a month later and still nothing has been done and the correct items has still not been delivered which was a gift for a little girl who is now disappointed too as she cannot enjoy her gift because it was not received.

I would like this issue to be sorted out ASAP.