Disappointing customer experience

Good day,

Extremely disappointing customer service.

29 Oct 21- ordered hoover 2 Feb 22 - open hoover and realized that it doesn't have any accessories, i initiate a return on their website. 22 Feb 22 - they confirm that they can't swap out the hoover as 7 days has passed (this I accept as it is my fault for not opening the box earlier) And they will return the incomplete hoover to me. 29 March 22 - incomplete hoover sent to the wrong address, not even inthe same city as the confirmed address.

Problem: 1.Communication has been poor from the onset. 2.I have had to follow up with takealot team numerous times. 3.No remedy offered even when I asked how do I purchase the missing accessories to the machine. 4. This whole process has take 2 months, and I am worse off then when the process started.