Disappointing.

I am very unhappy with TakeALot. I ordered and paid my order on the 31st of December 2018. It was scheduled for delivery for the 4th of January 2019. It was never delivered. I got in contact with TakeAlot's customer service team, and was told that my order will be delivered on Monday, the 7th of January. It was never delivered. I got into contact with the customer service team again, and was told that there was a problem with my parcel and that they had to reorder my order and then it will be delivered. When they created the new order, 2 items on my order, was no longer in stock - I said it was fine, they can credit my TakeALot account. THEN, I received an email, saying that yet another one of my items wasn't in stock (I ordered two, so I was happy that I would at least still get one of them), 2 days later, sorry, our supplier's delivery is delayed, 2 - 4 days, expect a new delivery date. When I double checked the new order, I saw that the quantity of one of the items, showed only 1 and I ordered 2, got into contact with the team, said they were sorry, they will correct it, the same day, I got an email, sorry your item was cancelled, I got in contact with the team again about why it was cancelled, there was no longer stock of the item.

So now, my delivery that was scheduled for the 4th of January, is scheduled only for the 15th of January.

This is seriously ridiculous - some of those items are items that I need. I order from TakeALot every single month and this is not acceptable.

Timeline:

31 December 2018 - Order and pay 2 January 2019 - Receive sms, confirmation of delivery on the 4th of January before 17:00 4 January 2019 - Receive sms, your order is out for delivery, it will arrive today before 17:00 4 January 2019 - I send an email, requesting when my order will be delivered 6 January 2019 - Email from TakeALot, they have requested that the Logistics team will look into it, they will let me know 7 January 2019 - Same email, different consultant 7 January 2019 - First consultant emails, says that the delivery company said my order was prioritized my delivery for 7 Jan, before 17:00 7 January 2019 - Contacted customer service team, let them know that my parcel was not delivered, they phoned me. Said that there was a problem with order, needs to place new order, but two of the items are not in stock. Asked to be credited. 8 January 2019 - Payment confirmation of new order - Delivery date: 22 January 2019 8 January 2019 - Sorry, one item cancelled. Delivery date: 14 January 2019 8 January 2019 - Check about quantities being wrong, the fix it - later that day, sorry, item cancelled 9 January 2019 - Sorry, supplier delayed in delivering item, will take 2 - 4 days, wait for new estimated delivery - Phoned TakeALot, asked that the item be cancelled, so that the rest of my order can be delivered. New delivery date: 15 January 2019