AM
Achal M

1 reviews | Active since Feb 2015

07 Jan 2016, 07:20

Disappointing!

I love the takealot brand and service offered. The delivery is quick and the product mix is fantastic. I recently purchased an INNJOO phone out of desperation as my phone screen cracked. The phone seemed as if it suited my basic needs. However, the phone now switches off at the worst times and refuses to come back on for hours, meaning I miss obviously needed communication. The applications freeze and frankly the phone is poor quality with fancy bells and whistles. <br> <br> I am highly annoyed because a return of this product would take weeks and I cannot wait two weeks without a phone before it can be proven that the phone is faulty!!! I would advise people to think very carefully before buying electronic goods such as phones from Takelaot because if something goes wrong you cannot get a new replacement in a day!

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Replies (1)
takealot.com
takealot.com's reply07 Jan 2016, 11:22
Official
Hello Achalmahabeer,

We are sorry for the inconvenience you are experiencing due to a faulty phone.

Thank you for taking Sheena's call earlier and allowing her to log a return on your behalf.As promised, we will keep an eye on this for you and ensure that it is resolved in the quickest amount of time.

Our courier will be in touch with you shortly to confirm collection for Monday, 11 January.

Regards
Takealot.com

Best regards,