Disappointed with Takealot delivery team

I am extremely disappointed with takealots delivery team! My order was scheduled to be delivered on Monday the 4th May before 5pm. On Tuesday morning I received an sms stating it has been rescheduled for delivery on the 5th. I received a call from the driver just before 5 confirming if I live in roodepoort and that he may not deliver in that area so will return my parcel to the head office. He gives me the head offices number in Rivonia *** where she confirms this and says they will send an email to takealot head office to collect the parcel and take it to the relevant branch. On the 6th I received an sms stating my parcel is out for delivery and I will receive it before 5pm. 5:09 a driver calls me and spins the same story. I call the same number, extremely frustrated and she says she will email the head office. This morning on the 7th I check my tracking status and it states my parcel has been delivered?! Delivered where?! I call this number again and she said because the driver returned late last night she can only send the email to the head office today today, alternatively I can come collect the parcel in rivonia. During lockdown? I payed a delivery fee for a reason? I can’t even call someone from takealot directly as the number is not working? I sent an email via takealots help line, no response? This service is pathetic. Am I ever going to receive my parcel???