Disappointed with Takealot

What a disappointing review to write. I have loved and used Takealot for over 6 years and will no longer be ordering from them, let me tell you why…

My son ordered from Takealot on Friday 24th of November and only received my order on the 7th of November even though all of my items were in stock. The order delivery date was repeatedly pushed back and even went as far as 3 weeks after my order date.

I called in to check on my sons order’s delivery and they told me that one product was holding the entire order, because the supplier was not sending the product (a shampoo) The order date was still 3 weeks out and resulted in that shampoo item being shipped separately. Once the order arrived (the one without the shampoo), all the items were fine expect one, a book he ordered - History Is All You Left Me. The book was covered in an odd residue of sorts, the pages were stained with black marks and the cover was bent. Books are non-returnable, so he emailed the Takealot employee he had been talking with regarding this order and sent pictures of the book, she logged a return from her side and when my book came, it was in good condition this time. Regardless of the book being sent back in better condition, it’s still an inconvenience to have it sent back. Aren’t the products being shipped out checked before being packaged and sent to consumers? This isn’t the first time its happened either, it happened once before but on a much worse scale, the quality control is LACKING.

The shampoo on the other hand…the delivery on his order page showed the next day (8th December) but did not arrive, instead we got a message that the order had been “lost in transit” - excuse me, what the hell? I don’t understand what you mean, I find it hard to call it a coincidence that the supplier wasn’t sending the product and all of a sudden its just lost. So crazy!

A separate order was placed by my me for two expensive cd’s, and the one came cracked - ONCE AGAIN, QUALITY CONTROL SUCKS!!! The order was placed with shipping in mind to have it arrive before Christmas and now my order is only arriving on the second of Jan 2024! Whose fault is that, my child will be short of a gift for christmas this year.

I had ordered a wifi extender and then returned it. I only opened the seal to check and decided I didn’t want this model. I had selected “changed my mind’ on the returns page but got rejected because the seal was broken. I have returned things in the past that I used and had for months and had a hassle-free return. BUT NO!!!!

Takealot has changed greatly and I'm extremely disappointed. Will no longer be ordering.