Disappointed with Recent Service – TakealotMore Subscriber

I’ve been a loyal Takealot customer for years and a TakealotMore subscriber, paying my monthly fee regularly. Up until recently, I’ve been mostly satisfied with the service. However, my recent experiences have been extremely disappointing. In the past week, I’ve had two negative incidents:

Delayed Delivery with No Communication I placed an order and was given a delivery date, but the item has still not arrived. I’ve received no updates or feedback regarding the delay or expected delivery time.

Incorrect Item Delivered – Again I ordered a set of headphones priced at R899, but received a pair of cheap, low-quality earphones that don’t match the specs or value of what I paid for. This is the second time this has happened, which is unacceptable.

Both items were intended as gifts, and not receiving them on time has caused frustration and inconvenience. As a paying TakealotMore customer, I do not expect to be treated this poorly. The lack of communication and quality control is extremely disappointing. I hope Takealot takes this feedback seriously. Needless to say, I have cancelled my subscription and probably won't be buying from them anymore.