Disappointed to say the least

So having looked everywhere to get my daughter a three wheel s****** for Christmas (because she is only 4), my last option was Takealot. Having found what I was looking for I added to the cart and opted for the Cash on Delivery paying an additional R60 for the delivery of the item to ensure it was deliveried before Christmas not to disappoint her. I received the item on Friday before Christmas and was happy that I had gotten her wish. Wrapped and ready for excitement for Christmas day!! She opened that first and daddy had to start assembling the s******.

TO OUR AND HER OUTMOST REGRET - THERE WERE NO BACK WHEELS!!!! Immediately I logged onto Takealot and logged the return! Received the automated response with the reference code and that we should return the item immediately. I eventually made it in time to return the item because i worked through the festive period, I receive an email this morning to say the money has been credited to my account!! NO WHERE DID I OPT FOR MY ACCOUNT TO BE CREDITED.

The lady that helped me at the returns desk had absolute now client services s****ed and not once actually looked at me whilst assisting.

Takealot.Com is suppose to be a helpful source of shopping but instead it has become stressful and not forthcoming by ways of assisting their customers.

I surely hope they change there ways of returns and assisting customers!

I am utterly disappointed by the service received.