DISAPPOINTED TAKEALOT CUSTOMER

I am a regular takealot customer and did experience any bad service in the past. My latest purchase however was and still is a nightmare. I've purchase a laptop bundle. No problems during the first few days, but the laptops performance wasn't what I hoped for. Freezed and delayed performance. I locked a return which was approved and collected on the 05 August 2022. I packed every item and the driver even took a photo. The next day I received a note on the app that an item was missing. I phoned ,emailed for them to specify. Then it was a adaptor, then the charger. So it went. A whole week without any calls from takealot. Only emails thanking me for my patience and the issue will be escalated. Today I received a note RETURN CONCLUDED, without any refund or the item returned to me. I don't know what to do next.