Disappointed - No feedback and no consideration.

I have been a loyal customer for a while and buy from them every month, sometimes more than once a month. The last few months however there has always been an item missing in every parcel I receive and I would need to log requests to get the item delivered. This last order was the worst. I had placed two separate orders and one was supposed to be delivered last week Thursday and the other on Friday. The packages meant to be delivered on Thursday arrived on Friday (late) and AGAIN there was an item missing. I have sent over 6 emails with screenshots of the item, order number and the S codes on the boxes I have received asking for my item to be delivered because I paid for it and all I have heard (twice) is that its being escalated while the rest of my emails were ignored. I still haven't heard anything back. Its an extreme inconvenience and time consuming to have to keep following up and its then frustrating to be ignored. I need this to be addressed and looked at ASAP please and I need my item delivered. Not even an apology for the delay and lack of feedback - Its very disappointing. My order that was meant to be delivered on Friday is only arriving today because they shipped it to the wrong facility - Hopefully no items are missing because it is not a joy to communicate with Takealot anymore. They used to be so fast and my queries were resolved so quickly. I don't know what's going on. PLEASE CAN THIS BE RESOLVED I AM TIRED OF WAITING FOR FEEDBACK AND GETTING NONE.