Disappointed loyal customer

I ordered a product (supplement) more than a week ago and Takealot decided to courier an incorrect product (an iPhone 14 clear cover) to me. I approached Takealot to send me the stuff that I ordered, and this became a nightmare. The customer service help center is rigid and not helpful, and I am very disappointed. I returned the incorrect product to them and today, I was informed that a credit has been made to my account. I did not request for a credit to my account – I just wanted them to send me the correct order. I am now wondering whether this was too much to ask for. I have decided to get a refund and just find alternative routes to receive my products. I have ordered stuff from Takealot.com and I am surprised that they just failed to handle such a small matter at hand and they did not send me any apology for their mistakes towards the delivery of my order.