Disappointed, Lack Service

I purchased the tier kids storage train on the 16 April, it's almost a month and I am yet to receive my order.

I have made several email enquiries and phone calls, and it is the same excuse, it is a system error, the fault is lying with IT, they are unable to assist further without the technicians updating the system. So I am unable to receive a refund so I may place a new order, my order cannot be delivered either.

So I am now out of pocket R3000, and nothing to show for it.

Needless to say, I am beyond frustrated, as contacting the service center has been futile