Disappointed in Takelot 😭😭

Good day team,

I hope this text finds you will.

Yesterday I placed an order and paid the shipping fee because I asked for the order to be delivered today. However I am surprised when I get text messages saying my order is delayed while on the morning it says it will be delivered before 17:00. Then I went on to track my order on the App like I usually do then it says insufficient address details while the driver didn't even call or anything. What I don't understand is that what is insufficient about the address I gave cox everyone at the office is using it and their orders gets delivered without any excuses.

So I asked them if they will refund my shipping fee since they did deliver like I was promised and paid for or not, then nothing, I called their call center and no1 is helping me out and look at the time now it's 15:57 I haven't received my order, if I wanted it weekend I would have selected the weekend date and not pay. Tomorrow is my mom's birthday and I wanted to surprise her with this gift and I used my last money to pay with my card and now I am not getting what I ordered for, I don't have any alternative. Reason why I am writing to you guys is because I am hoping that you can intervin and help me get my money back even if i don't get my shipping fee but my R536. 00 mostly since it was my money. My contact number is ***