Disappointed

Such an inconvenience that i have received from your company for 1 and half month talking to numerous agents namely Celeste S, Gudani D, Unathi D, Ramano D, Kishten D, Asanda B daily using my airtime all of them promising me that they will send emails and provide feedback to which ever department escalations after escalations trying to find out what was the delay with my refund, I got tired of explain my issue everytime I called the Contact center. I bought an iPhone SE on December the 4th after receiving the handset it had battery life issues so I requested a refund as it was a second hand product, it was a back and forth situation I was not even told I had to remove the password from the device, you guys brought back the device to me and I unlocked it as requested even wrote the password on the box just to be on the safe side I still got an email saying my request has been declined due to missing accessories, the courier service guys kept on calling me an harassing me wanting to come collect the device which was not with me by the way it was at the warehouse I called again asking where was the device no one had a straight answer... Today have been given a voucher of the amount but I had requested a cash refund.. I am very disappointed with the service I have received from you takealot