Disappointed

I buy a lot from Takelot, as i live in a small town away from any major centre. when purchasing, i make sure that I am ordering an item in stock in JHB or CPT if i need it as soon as possible. When i placed an order about 3 weeks ago, all the items i paid for were in stock. However, i received an sms to say sorry, but ur items will only be delivered now THREE weeks later. Another incident, i ordered a UPS and nowhere in teh description of the UPS did it say there was no 3 pin socket on the UPS. I contacted takelot via their online form, and was told that i cld purchase an adaptor and they would waive the shipping fee. I went thru 4 people over almost 5 days and nobody got back to me, jsut the usual we r referring this to the supervisor or relevant department. I eventually, 5 days later, told them to leave it as i have to now order dog food so will add to that order, but their service was absolutely atrocious and i wld be posting a review. No reply. No feedback. I have now sat with no backup for my wireless if there is loadshedding for this entire time, and as i work as independent contractor and from home, this could have severely affected my output. disgraceful. As much as i usually am very happy with Takelot, i find their customer service needs A LOT of work.