Disappointed customer

I am very much disappointed, I bought a TV in March and I received an email from takealot to come collect up my TV at Hatfield the Friday on the lockdown started I went there and the staff at Hatfield refused to give me my TV is been 3 months now since I paid for my TV. Today I send an email to takealot help Reagen Williams from takealot responed to my email and said my oder have been canceled. Then I asked her how possible is that and why was I not informed about this, what I want to know is why the team from takealot didn't call because I tried making arrangements for them to deliver the TV at my house but failed. So now I'm been told that if I still want to buy that TV I must pay more of what I have paid before as the TV price have increased by R1000. What I don't understand is why should I pay more of something that I have already paid for 3 months back. I talked to Reagan Williams and I'm not happy how she treated this matter. Takealot still have my money and I don't have a TV

Can someone please explain this to me. I'm very disappointed on how takealot treated their customers.