DISAPPOINTED CUSTOMER

The below is an email I sent to Takealot last year returning a sleeper couch I bought from them, which I was not happy about. I returned the sleeper couch and requested another one, they took the sleeper couch and gave me another one on the 27th December 2023, I noticed that the sleeper couch is getting flat and it is not used for sleeping and should not be flat after I received on the above mentioned date. I am not happy at all about their customer service, because the sleeper couch was flat after a couple of weeks of receiving it. So I had to return it again, now they want to return it back to me as if after a couple of weeks of receiving it, I am the one who damaged it. When the sleeper couch was taken the seating part of it was flat, the drivers saw the flatness of the sleeper couch. The car registration is KFX 347 EC. The sleeper couch was clearly given to me with faults already. I asked for a full refund and they said that they are returning the sleeper couch and mentioned more damages, which I have no knowledge of. PLEASE ASSIST ME!!!

Good day,

I have a complaint I bought a sleeper couch from you on the 28th of August 2023 as you see on the pictures a couch have holes and the springs are out at the back please assist me it's not even 6 months that I bought and it's ruined I'm not happy at all this time because I bought a product from you before and I was happy but this I'm not at all please I need a refund or another sleeper couch.