Disappointed customer

<p>I purchased an ebook on Takealot and had issues with viewing it on my iPad. I didn't worry too much as I have been buying ebooks since the Kalahari.com days and have only had one issue previously - with Kalahari, that was resolved in probably less than an hour. This is the first time I've run into a problem with an ebook since Takealot has taken over and my expectation was that my issue would be resolved quickly. The support desk however simply keeps asking me to try different things, which I have no issue with as I understand that you need to troubleshoot the problem. However even after sending screen prints which verify that I am indeed having an issue I am simply told that I must play around with settings in the eReader as they have tested on their side and the ebook is viewing properly. Why the need for screen prints in the first place? Also the call center is supposedly available weekdays until 10pm but they have not responded to my request for a solution at 16H08 and 17H18 (now 20H18) after their last email requesting me to play around with the settings. I reported this issue over 24 hours ago and I still do not have what I paid for. I am very disappointed given that up to now I've had only a positive experience with Takealot. </p>