Disappointed customer

On the 26th of November 2018, I purchased a Hisense TV from #Takealot, today 19th of November 2018 I am yet to receive the TV nor any feedback from them . I have been patiently waiting and even calling their customer service every second day with no success. I keep getting the same response that they will get back to me before the end of each business day which never happens. This is honestly the worst customer service ever. I have called them again today where I was put on hold for 10mins after requesting for a refund.