disappointed customer

I placed an order for the first time yesterday with the company. From then they send me an email stating i dont answer my phone which i had no miss calls on my phone. I phoned them and gave them my physocal address as asked and still said that i am only available after 4 and before 5. They guy said he will inform the couriers. After 6 i had 2 miss calls upon phoning back they wanted the physical address again. Please get competent people that updates the system the first time and dont irritate the customer over and over again. If it goes on i wont be using them again.