Disappointed Client after wrong order was delivered and not being assisted .

I've been ordering from the company for years and the treatment i got today !!! I'm not pleased at all , two weeks ago on the 26th of September i ordered a moet champagne for a special delivery as a gift and the service was smooth until i received a fluffly rug and i called and was directed to the link and return it and two days i got an email telling me they cant send my order as it no longer available !! and worse no one had an audacity to call me and try to go above and ask if maybe they can send something similar ,on top i called and the lady tried assisting and gave me false hope Pamella M and she told me will ask her team lead will call me personally after the manager in charge refused to compensate i believe she saw it fit to drop me an email and when i tried calling her i got no help at all as the lady kept telling me to hold so can talk to Pam untill i had to say it okay can i take my business elsewhere and the other lady was gladly allowing me as my money means nothing to them ..

To think how i went online and not choose any other brands but a big company like takealot to be treated like this @takealot i'm so disappointed at what your team can do to the same people who believed in a brand and i'm not happy and i will not recover from the disappointed at all .