Disappointed by my takelot order and feedback

I purchased a kidkraft kitchen at R 1500.Once assembled we realised the handle for the microwave was missing. I contacted takelot immediately and spoke to Sulaiman who said they would contact the buyer and then the supplier to see if they could have it sent to me. He said he would call me today,I am yet to hear about my issue. The kitchen looks so incomplete without this part. He said if they could not have the part sent to me,they will credit or refund me or I could keep the kitchen and would be given a credit. So what is happening? If you cannot send me the part,I want a credit and not the amount for the plastic handle,it's not as if I can just go and buy a handle. I have given a lot of business to takelot recently and I'm very disappointed as this was a gift to my daughter. If you want the kitchen back, I'm not dissembling it as it took my husband over an hour to assemble it. You can collect it as it is,and I'm not paying for this to be sent back to you,this is at your own cost. I want feedback immediately. This may seem as a petty and small matter but I paid a lot for this and should have received what I paid for.I will be contacting your ceo if there's no response or feedback