Disappointed and Frustrated with TAkealots return process

I have purchased an Epson printer which broke in under 5 months. I have logged a return with takealot and was told to take the printer to Epson, from there the run around starts. I have taken the printer to Epson and received a credit note for a new printer which Takelot must send to me.

Takealot is not accepting the credit note and is refusing to send me a new printer. They are giving me the run around with this credit note.