disappointed and frustrated

good morning

i am writing to you with serious frustration and disappointment .

i ordered Dog food and a glue from takealot on Friday the 26 October 2018 received a confirmation e mail that this will be delivered by Wednesday the 31 October 2018 by 17:00h.

needless to say nothing arrived , when i call the call center i spoke to a Chap by the name of Rai and he apologized and advised that this will arrive on Thursday the 01 November 2018 . ( i had to in the mean time go buy emergency Dog food ,this means Takealot cost me more money). he very politely blames there corrie company ( this has nothing to do with the consumer .. this is Takealots problem and should take full responsibility.

needless to say again nothing arrived on the 1 November at 17:00h , a delivery gentlemen arrived way after 17:00h with my glue however no dog feed yet again.

on Friday 2 November i called the call center again and spoke to Keanen , he apologized and said the exact same thing as Ria did however this does not help me at all as i need to leave by 11 to deliver the dog food and still noting...... . the second problem is that when i opened my box with the glue in it , one of the bottles where damaged and there was no padding to protect the consents in the box as there is normally .

i would like to know how Takealot is going to sort this out as well as what are they going to do regarding the extra coast that i had due to their lack of service,

await feeback...