Disappointed

I purchased an Empisal sewing machine Oct 2021.

July 2022 was the first time it was used and there's an issue with the handwheel. It was purchased online from Takealot...so I logged the return with them asking for the item to be repaired.

Thereafter I'm told that Takealot only carries the warranty until 6 months. It is then UpTo the discretion of the supplier as to what action would be taken. I have to wait upto 21 days for a response on the machine from the supplier. That is absolutely insane.

I then asked Takealot if I could rather do an exchange and purchase another brand of sewing machine. I was told they don't do that.

So I then asked for a refund and was told that I will just have to wait for a response from the supplier.

I absolutely refuse to accept such service beit Takealot or Empisal..these conditions are not alaid bare when the sale is made. We are just shown a 12 month warranty period.

I want a refund since I am not happy with this company and their service at all. To date nobody has contacted me about this unit from Empisal...Al Takealot can say to me is I just have to wait for an outcome from Empisal.

This is not customer service and I don't want the unit back....I want a full refund on the item.