Disappointed.

I am having the most annoying experience with take alot, I placed an order for an automatic breast pump on the 1st of November, the parcel was delivered to me on the 4th of November.i ordered an automatic breast pump @ R1695. I needed the item asap but there was no option for next day delivery so i had to wait the 3 days for the item, When I received the parcel and opened it to my disappointment it was the incorrect item, a bottle warmer and sterilizer was sent to me instead . I understand that it was an accident and did not complain because anyone can make a mistake so I contacted Takealot immediately and was told that collection will only be on the 7th. Today is the 9th and no collection , no communication and i am still without the item I need. I am a regular customer with Takealot and had no issues before but this is ridiculous!!! They made no effort to correct this mistake this is unprofessional and unacceptable