Disappointed

I am disappointed in Takealot's return policy. I ordered four bottles of nail polish, and upon opening the box, one bottle was completely broken and the polish had run out into the box and onto the rest of the contents of the box. I logged a complaint via their website and was instructed that I should request a return. I informed the clerk that I wanted a refund for the broken bottle because I couldn't return it as it was completely broken upon arrival. I included a photo as evidence. I also said that I wanted to keep the remaining three bottles because they were still useable. Next, I received an automated email from Takealot informing me that I had "chosen" to deliver the broken bottle of nail polish to their returns offices in Montague Gardens in Cape Town. I did not agree to manually return it. Why should I go to the effort of physically returning an item that was already completely shattered upon delivery? Surely the company is responsible for damages and managing the delivery and pickups of the stock they sell?